Overview
A large multi-specialty healthcare provider in Texas faced numerous challenges, including unprocessed claims, high-volume B2B payments, and work backlogs. Seeking a comprehensive solution, they turned to PCH Health Solutions to revolutionize their operations.
Outcomes
- Reduced the client’s TATs using our augmented payment and claims processing solution.
- Developed resiliency for the client using PCh Health’s hub-and-spoke model to support the new process, avoiding adverse impacts with a robust DR solution.
- Reduced handoffs between deposits and reconciliation.
- Achieved same-day deposits.
- Completed reconciliation within 48 hours.
- Processed exclusive volumes for the organization, amounting to a $16 million ACV engagement for the next 12 months.
- Achieved significant scalability using a fully variable solution model.
- Gained access to an extensive set of platform tools.
- Offered customers add-ons to up-sell products and services, benefitting the end customer.
- Reduced efforts for all stakeholders – the Payer, the Provider, and the Bank.