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Medical Contact Center Services for Enhanced Care

Expert solutions for professional inbound and outbound call handling






Years of 

Enhanced call routing and response time for faster query resolutions

PCH Health offers comprehensive inbound and outbound medical call center services, enhancing consumer experiences. Our services leverage advanced technology and seasoned professionals to connect callers with dedicated customer service agents, ensuring swift and satisfactory resolutions.

With scalable capacity to manage fluctuating call volumes, our healthcare call center solution optimizes productivity and prioritizes quick first-contact resolutions.

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Dedicated professionals aligned to unique needs

Dedicated professionals aligned to unique needs

Highly skilled staff aligned with best industry practices and your unique requirements. Scalable solution to match your current call volume swiftly.

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Debt collections

Debt collections

Licensed third-party debt collection experts specialized in maximizing debt recovery efforts and reducing future debt occurrences while adhering to policies and regulations.

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Outbound calling

Outbound calling

Share crucial information or gather valuable customer insights with outbound call-based initiatives and complex projects, such as client engagement, collections, and information gathering.

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Reliable proficiency and service excellence

Reliable proficiency and service excellence

Dedicated in-house quality assurance teams placed at each healthcare call center to ensure superior quality standards.

Why PCH Health?

With over 30 years of industry expertise, PCH Health provides best-in-class healthcare call center services to healthcare payers.

Our staff continually updates on best practices, regulations, and specific business requirements to provide exceptional service. We ensure superior quality, operational efficiency, and improved patient care with in-house quality assurance teams monitoring every interaction.

Why PCH Health?

Our delivery capabilities and performance benchmarks

PCH Health's contact center services personalize support for your healthcare needs.


Lives supported


Seconds average speed of answer


Call abandonment rate

Why opt for PCH Health’s contact center services?

Why opt for PCH Health’s contact center services?

  • HIPAA compliant organization
  • Highly trained staff
  • Scalable assistance
  • Multilingual support
  • Quality assurance
  • Security and compliance
  • Inbound and outbound call management

Awards and Certifications

Major Player
PEAK Matrix Medical
Peak Matrix Healthcare

Contact Us

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