Overview
The client, a large multi-specialty hospital based in Texas, sought HIM document management and remote coding outsourcing solutions. PCH Health provided coding support seven days a week and delivered an end-to-end solution to manage all inbound documents, from medical records and correspondence to invoices. The hospital administration engaged PCH Health to fully outsource HIM document management and coding to achieve cost rationalization and operational efficiencies.
Outcomes
- Reduced unbilled accounts from around $14M to $2-3M per week
- Turnaround time decreased to 48 hours
- Reduced HIM costs, including training, IT, and headcount
- Eliminated travel time and expenses
- Significant improvement in coding quality