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One of the largest multinational healthcare service providers reduced its A/R cycle by nine days

100K

Registered Users

193M+

Lives Supported

864B+

Billed Claim Value Processed (Annually)

5/5

Top US healthcare payers

4K+

Registered RCM Companies

400+

Plans Served

15.7 M

Charts Coded (Annually)

$4B+

Under Payment Identified

50K+

Medical Lockboxes

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Sushil Ghorpade

Overview

One of the largest multinational healthcare service providers in the U.S. encountered operational inefficiencies, payment delays, and high call volumes. These challenges prompted them to seek assistance from PCH Health to streamline their processes and improve overall efficiency.

Challenges

  • Inefficient and error-prone processes
  • Payment delays
  • Prolonged TATs for submissions and overall processing
  • High call volumes and prolonged A/R cycle times
  • Lack of a tracking system

PCH Health Solutions

PCH Health provided expert solutions that immediately addressed the clients’ challenges:

  • Implemented a real-time robust audit trail and electronic communication system
  • Enabled the client to utilize PCH Global’s Digital P.O Box Submissions for Claims, Appeals, and Correspondence Gateway
  • Utilized PCH Global’s user-friendly interface to accelerate processing time, reducing claims loss and delays

Results & Benefits

  • A/R cycle reduced by 9 days
  • Reduced loss of claims
  • Swift claim filing and reduced filing delays

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