Sushil Ghorpade
Overview
PCH Health collaborated with a leading US academic patient financial service provider, addressing documentation loss, manual errors, and high overhead costs. By implementing a blended delivery model, PCH streamlined processes, unified information access, and seamlessly integrated with existing systems. The outcome included significant reductions in Full-Time Equivalents (FTEs), enhanced revenue servicing, improved collector efficiency, and seamless integration with legacy systems, ultimately boosting recovery rates.
Challenges
- Frequent documentation loss
- Recurring manual errors
- Heavy real estate and record management overhead
- Ineffective insights from disparate data sources
- Difficulty in optimizing human resource costs
- Substantial compliance hurdles with HIPAA regulations
- Multiple sources and formats of physical and digital information
- Need for enhanced insights from disparate data sources
PCH Health Solutions
PCH Health designed and deployed a blended delivery model solution with seamless on-site and off-site operations.
- Offered a unified portal for queries, empowering clients to access and download information while efficiently managing multi-channel and multi-format intakes.
- Provided digitization that enabled the client to rapidly extract data from all incoming documents.
- Flawlessly integrated with their existing EHR system, facilitating a direct payer-provider connection.
- Provided access to advanced analytics, reducing their DSO and significantly improving their recovery rates.
Results & Benefits
- 25% Reduction in Full-Time Equivalents (FTEs)
- $4.3 billion Net Patient Revenue serviced through PCH
- 30% Increase in Collector Efficiency
- Seamless Integration with Legacy EHR system
Your success story could be next.
Reach out to an expert today to explore how we can help your business reach new heights.