PCH Health Helps Top US Provider Collect $4.3B in Net Revenue


Registered Users


Lives Supported


Billed Claim Value Processed (Annually)


Top US healthcare payers


Registered RCM Companies


Plans Served

15.7 M

Charts Coded (Annually)


Under Payment Identified


Medical Lockboxes

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Sushil Ghorpade

The Client

One of the top 10 academic patient financial service providers based out of the US


  • Frequent documentation loss
  • Recurring manual errors
  • Heavy real estate and record management overhead
  • Ineffective insights from disparate data sources
  • Difficulty in optimizing human resource costs
  • Substantial compliance hurdles with HIPAA regulations

PCH Health Plan

Upon engaging with PCH Health, a comprehensive root cause analysis was conducted for the client, and the following issues were detected:

Issues Detected

  • Reliance on manual processes for document collection and maintenance
  • Multiple sources and formats of physical and digital information
  • Need for enhanced insights from disparate data sources
  • Need for a holistic approach to reduce costs and accelerate revenue cycles
  • Sought a partner capable of seamless integration with Epic, their existing legacy EHR system.

PCH Health Solutions

PCH Health designed and deployed a blended delivery model solution with seamless on-site and off-site operations.

  • Offered a unified portal for queries, empowering clients to access and download information while efficiently managing multi-channel and multi-format intakes.
  • Provided digitization that enabled the client to rapidly extract data from all incoming documents.
  • Flawlessly integrated with their existing EHR system, facilitating a direct payer-provider connection.
  • Provided access to advanced analytics, reducing their DSO and significantly improving their recovery rates.

Results & Benefits

  • 25% Reduction in Full-Time Equivalents (FTEs)
  • $4.3 billion Net Patient Revenue serviced through PCH
  • 30% Increase in Collector Efficiency
  • Seamless Integration with Legacy EHR system

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