Overview
PCH Health collaborated with a leading US academic patient financial service provider, addressing documentation loss, manual errors, and high overhead costs. By implementing a blended delivery model, PCH streamlined processes, unified information access, and seamlessly integrated with existing systems. The outcome included significant reductions in Full-Time Equivalents (FTEs), enhanced revenue servicing, improved collector efficiency, and seamless integration with legacy systems, ultimately boosting recovery rates.
Outcomes
- 25% Reduction in Full-Time Equivalents (FTEs)
- $4.3 billion Net Patient Revenue serviced through PCH
- 30% Increase in Collector Efficiency
- Seamless Integration with Legacy EHR system