Patient Calling and Collections Services
Boost cash flow and minimize revenue loss with PCH Health’s expert collections services
Comprehensive patient collections solution
At PCH Health, we understand that effective patient collections are crucial for maintaining a healthy revenue cycle and supporting patient well-being. Our team of experts engages with patients professionally, ensuring timely payments and fostering positive relationships.
We promptly reach out to patients to settle their accounts comfortably and efficiently before they become overdue. PCH Health’s patient collection services include:
Balance reminders
Send balance reminders via text instead of mailing paper bills. This saves time and money while reminding patients of electronic payment options.
Statement scheduling
Schedule patient statements in advance to avoid overbilling. Providers can also send automatic payment reminders.
Electronic statements
Reduce administrative costs by minimizing paper statements. Send electronic statements to multiple patients simultaneously for increased efficiency.
Automated tracking
Utilize automated call tracking and recording for efficient patient follow-up, ensuring a steady cash flow.
Why choose PCH Health's patient calling and collection service?
PCH Health ensures secure payment collection through monthly audits to verify patient balances. We reach out to patients after two statements have been sent.
Our experts also discuss financial hardship options, offering payment plans to ease patient burdens. This proactive approach helps us maintain transparent and supportive relationships with providers while effectively managing patient collections.
Want to learn more about our patient calling services?
Partner with PCH Health and accomplish your cash flow goals
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<30
A/R days
10-15%
Improvement in net collections
>75%
Reduction in cost
100%
HIPAA compliance
What sets PCH Health apart?
Experienced and well-trained staff providing simple, secure, and flexible solutions
- Methodical and respectful patient follow-up
- Exceptional patient collection outcomes without causing annoyance
- Commitment to minimizing write-offs and reducing bad debts
- Reliable partnership for optimal financial outcomes
- Regular updates on performance and quality metrics
Certifications & Awards
Our awards highlight our commitment to excellence, innovation, and delivering impactful solutions that drive positive results for our clients and the patients in their care.
Major Player
IDC MarketSpace U.S.RCM Service Solutions, 2022-2023
NelsonHall
NelsonHall’s Healthcare Payer Operational Transformation NEAT Vendor Evaluation 2023
Everest Peak Matrix
PEAK Matrix® for Medical Coding Operations 2022
Everest Peak Matrix
PEAK Matrix® for Intelligent Automation Healthcare 2022
HI TRUST CSF Certification
PCI DSS Certified
Veracode Verified Attestation
Top specialties managed by PCH Health include but are not limited to:
Ambulatory Surgical Center
Behavioral Health
Cardiology
Oncology
Orthopedics
Primary Care
Urgent Care
Contact Us
Need help? Connect with our experts now!
Expert assistance: Our team has extensive experience in healthcare revenue cycle management and can provide knowledgeable support.
Timely solutions: We prioritize your needs and aim to resolve issues quickly.